152bet Privacy Policy

Introduction

This Privacy Policy ("Policy") is published by 152bet ("we", "us", "our", "the Platform") and applies to all users ("you", "your", "User", "Player") who access or use the 152bet website at https://152bet.club and any associated services, mobile interfaces, or applications. 152bet is an online casino and sports betting platform serving players primarily based in Bangladesh.

We are committed to protecting the privacy and personal data of all individuals who interact with the 152bet platform. This Policy sets out the categories of personal data we collect, the purposes for which that data is processed, the legal bases upon which processing rests, and the rights available to you in respect of your personal data.

This Policy should be read in conjunction with the 152bet Terms & Conditions, which also govern your use of the platform. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy shall prevail.

Data We Collect

152bet collects personal data across several categories. The data collected depends on how you interact with the platform — whether as a visitor, a registered user, or an active player conducting transactions.

2.1 Identity and Contact Data

• Full legal name as it appears on government-issued identification
• Date of birth (for age verification purposes)
• Residential address, including city and district within Bangladesh
• Mobile telephone number (including the number linked to your bKash, Nagad, or Rocket account)
• Email address
• Copies of government-issued identification documents submitted during KYC verification

2.2 Financial and Transaction Data

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals
• Payment card details (card number masked, expiry date) where card payment methods are used
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers
• Account balance information

2.3 Betting and Gaming Activity Data

• Betting history including markets selected, stake amounts, odds accepted, and outcomes
• Game session data including games played, duration, win/loss records
• Bonus and promotion usage records
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated)

2.4 Technical and Usage Data

• IP address and approximate geolocation at time of login
• Device type, operating system, and browser version
• Login timestamps and session duration
• Pages visited within the platform and navigation patterns
• Referral source (how you arrived at the 152bet platform)

2.5 Communications Data

• Records of customer support interactions via live chat, email, or WhatsApp
• Any feedback, complaints, or dispute correspondence submitted by you
• Marketing preference records including opt-in and opt-out history

How We Collect Your Data

152bet collects personal data through the following channels:

3.1 Directly From You

The majority of personal data we hold is provided directly by you during the course of your relationship with 152bet. This includes data you provide when registering your account, completing identity verification, making a deposit or withdrawal, contacting our support team, or participating in a promotion.

3.2 Automatically Through Platform Use

Technical and usage data is collected automatically when you access the 152bet website or application. This is achieved through standard web technologies including server logs, cookies, pixel tags, and session tracking tools. This data is used to maintain platform security, analyse user behaviour for service improvement, and detect fraudulent or abnormal activity patterns.

3.3 From Third Parties

152bet may receive personal data about you from trusted third-party sources in specific circumstances. These include:

• Identity verification providers — third-party KYC service partners who validate documents and confirm identity on our behalf
• Payment service providers — including bKash, Nagad, Rocket, and Upay, which may confirm transaction details and account ownership
• Fraud prevention agencies — which may flag accounts associated with known fraudulent activity
• Analytics providers — which supply aggregated and anonymised data about platform usage patterns

Legal Basis for Processing

152bet processes your personal data under the following legal bases, depending on the nature of the processing activity:

How We Use Your Data

152bet uses the personal data it collects for the following purposes:

• Account administration: Creating, managing, and maintaining your 152bet player account, including processing login authentication and account recovery requests.
• Transaction processing: Facilitating deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintaining accurate transaction records.
• Identity and age verification: Verifying that you meet the minimum age requirement of 18 years and confirming your identity in compliance with anti-money-laundering obligations.
• Fraud prevention and platform security: Monitoring account activity for signs of fraudulent behaviour, collusion, bonus abuse, or account compromise, and taking protective action where necessary.
• Responsible gaming: Monitoring gaming patterns that may indicate problem gambling behaviour, applying player-requested restrictions, and proactively communicating with players who may be at risk.
• Customer support: Responding to queries, resolving disputes, processing complaints, and maintaining records of support interactions for quality assurance.
• Service improvement: Analysing anonymised and aggregated usage data to improve the functionality, design, and performance of the 152bet platform.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications from 152bet.
• Legal and regulatory compliance: Retaining records and responding to lawful requests from regulatory or law enforcement authorities as required under applicable law.

Data Sharing and Disclosure

152bet does not sell your personal data to any third party. However, we may share specific categories of your data with the following types of recipients where it is necessary to deliver our services, meet our legal obligations, or protect the integrity of the platform:

6.1 Payment Service Providers

To process your financial transactions, 152bet shares the minimum necessary data with our payment partners including bKash, Nagad, Rocket, Upay, and card processing networks. These providers are contractually obligated to use your data solely for the purpose of completing the relevant transaction and to maintain appropriate data security standards.

6.2 Identity Verification Partners

Where you are required to complete KYC verification, your identity documents and personal details may be shared with our accredited third-party identity verification provider. This provider processes your data under strict confidentiality obligations and solely for the purpose of confirming your identity on our behalf.

6.3 Fraud Prevention and Security Services

152bet may share technical data (such as IP address, device fingerprint, and session metadata) with specialist fraud prevention and cybersecurity service providers to detect and prevent unauthorised access, account fraud, and money laundering activity.

6.4 Legal and Regulatory Authorities

152bet may disclose personal data to competent authorities, regulators, or law enforcement agencies where required to do so by law, court order, or formal legal process. In such cases, we will disclose only the data specifically requested and will notify the affected user where legally permissible to do so.

Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, to improve efficiency, and to provide information to website operators. 152bet uses cookies and similar technologies including web beacons and session storage to operate and improve the platform.

7.2 Types of Cookies Used by 152bet

• Strictly necessary cookies: Required for the platform to function. These include session cookies that maintain your login state and security cookies that prevent cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and display configurations so that you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect anonymised data about how players navigate and interact with the platform. This helps us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security and fraud-prevention cookies: Used to identify and block suspicious activity, repeated failed login attempts, and automated bot traffic targeting the platform.

7.3 Managing Cookies

You may configure your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the 152bet platform. Instructions for managing cookies are available in the help documentation of your chosen browser.

Data Retention

152bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active player account, and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five years following account closure, to comply with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction in accordance with financial record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for three years from the date of the final interaction in a support case.
• Marketing preferences and consent records: Retained for the duration of your account plus two years following account closure.
• Technical and usage logs: Retained for up to 12 months on a rolling basis unless specific log data is required to be retained as part of a fraud investigation or legal proceeding.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

Data Security

152bet employs a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 152bet platform
• Encryption of sensitive data fields at rest within our database infrastructure
• Role-based access controls ensuring that only authorised personnel can access specific categories of personal data
• Regular internal and third-party security audits and penetration testing
• Multi-factor authentication for administrative access to platform systems
• Automated monitoring and alerting for suspicious system activity
• Staff training on data handling, privacy obligations, and information security best practices

Your Data Rights

As a user of the 152bet platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address provided in Section 14 of this Policy.

• Right of access: You have the right to request a copy of the personal data that 152bet holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: In certain circumstances, you may request that we restrict the processing of your data while a dispute or objection is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as the receipt of marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling. 152bet will cease such processing unless compelling legitimate grounds can be demonstrated that override your interests.

152bet will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further 60 days, and you will be notified accordingly.

Third-Party Links and Services

The 152bet platform may contain references to third-party services such as payment providers and game content suppliers. While 152bet takes care to work only with reputable partners, we do not control the privacy practices of third-party services and cannot accept responsibility for their data handling. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of 152bet.

Game content supplied by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may involve the transmission of technical session data to those providers for the purpose of delivering the game. This data is limited to what is necessary for game delivery and does not include your full personal profile.

Children's Privacy

The 152bet platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not use the 152bet platform or provide any personal data to us.

If 152bet becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the 152bet platform, please contact our support team immediately so that we can investigate and act accordingly.

Updates to This Privacy Policy

152bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When material changes are made, we will notify registered users via the email address associated with their account and will update the "Effective" date displayed at the top of this page.

We encourage you to review this Policy periodically to stay informed about how 152bet is protecting your personal data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and contact support to arrange account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 152bet processes your personal data, please contact our Data Support team using the details below. All privacy-related enquiries are handled with strict confidentiality.

When submitting a data access, rectification, or erasure request, please include your full registered name and the email address or mobile number associated with your 152bet account so that we can locate your records and process your request without delay.